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BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact centre (customer care) services. [2] BPO that is contracted outside a company's country is called offshore ...
In September 2012, Infosys BPM acquired US-based Marsh BPO for an undisclosed amount to expand its group life insurance activities. Marsh BPO, based in Des Moines, Iowa, has 87 employees and serves seven insurers and covers more than 600,000 insured lives. Marsh BPO will be absorbed in McCamish Systems. [12] [13]
The BPO industry and IT services industry in combination are worth a total of US$154 billion in revenue in 2017. [211] The BPO industry in the Philippines generated $26.7 billion in revenues in 2020, [212] while around 700 thousand medium and high skill jobs would be created by 2022. [213]
Prospective clients request services through an Internet-based technological platform or smartphone application that allows them to search for providers or to specify jobs. Providers (gig workers) engaged by the on-demand company provide the requested service and are compensated for the jobs. [1] [2]
Laws that tie benefits like health insurance or retirement savings accounts to W-2 employment go back half a century, long before anyone could make millions off of 30-second dancing videos.
Acquire BPO opened a new site in Dallas, Texas in the United States in 2015. [9] [10] The following year, it formally inaugurated its newest delivery center in the Dominican Republic. [11] With its July 2020 acquisition of The Smart Group Australia, it now offers onshore, offshore and Work from Home. [12] [13]