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BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact centre (customer care) services. [2] BPO that is contracted outside a company's country is called offshore ...
The BPO industry and IT services industry in combination are worth a total of US$154 billion in revenue in 2017. [211] The BPO industry in the Philippines generated $26.7 billion in revenues in 2020, [212] while around 700 thousand medium and high skill jobs would be created by 2022. [213]
In September 2012, Infosys BPM acquired US-based Marsh BPO for an undisclosed amount to expand its group life insurance activities. Marsh BPO, based in Des Moines, Iowa, has 87 employees and serves seven insurers and covers more than 600,000 insured lives. Marsh BPO will be absorbed in McCamish Systems. [12] [13]
Sykes was founded in 1977 by John H. Sykes in Charlotte, North Carolina to provide engineering and design services to large corporations. [4] Companies such as IBM, AT&T, and Texas Instruments were among Sykes' first clients. By 1990, the company had 1,000 employees, 20 offices, and $55 million in annual revenue. [citation needed]
Acquire BPO opened a new site in Dallas, Texas in the United States in 2015. [9] [10] The following year, it formally inaugurated its newest delivery center in the Dominican Republic. [11] With its July 2020 acquisition of The Smart Group Australia, it now offers onshore, offshore and Work from Home. [12] [13]
Laws that tie benefits like health insurance or retirement savings accounts to W-2 employment go back half a century, long before anyone could make millions off of 30-second dancing videos.