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The Bristol & West building society, registered number 2124201, was founded in 1850; 175 years ago (), originally as the "Bristol, West of England and South Wales Permanent Building Society". It offered mortgages in the Bristol and the south west of England area, and became a well-known financial services institution in the region.
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In 2005, 2006, and 2007 Farmers Insurance Group won the J.D. Power award for Call Center Customer Service Excellence. [45] In 2008 Bristol West had a complaint ratio of 3.42 while the national median was 1.0 according to the NAIC. [46] [failed verification]
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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.