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A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, [1] or dispute resolution system) is a set of procedures used in organizations to address complaints and resolve disputes.
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal , admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external).
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MIT license (ZPL v 2.0 for the template system) Python: SQLite, MySQL, PostgreSQL, [22] anydbm 2001 2.4.0 [23] 2024-07-13; 5 months ago StarTeam: originally Starbase Corporation, currently Borland: Proprietary C++, Java, etc. SQL Server recommended, Oracle, IBM Db2 supported Unknown Supportworks: Hornbill Systems Proprietary C++ and PHP
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
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This is a list of free and open-source software packages (), computer software licensed under free software licenses and open-source licenses.Software that fits the Free Software Definition may be more appropriately called free software; the GNU project in particular objects to their works being referred to as open-source. [1]