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AOL Mail uses many security measures to keep your account secure, one of which is CAPTCHA or image challenges when sending mail. These challenges exist to make it harder for hackers to access your accounts. The characters can't be read by a computer and must be entered manually, ensuring only a real person can pass the test. Why am I being ...
If you see an image challenge question when sending mail, you should just be able to complete the challenge then send mail. If, however, you correctly answer the image challenge and still can't send mail, it could be a sign of a more serious issue with your account, which may require additional steps to secure your account.
1. Sign into AOL Mail on a web browser. 2. Compose an email and add your own email address in the "To" field. 3. Send the email and check if it arrives.
iPhone Mail app – Follow steps to "Set up your email account manually." Android Mail app – Follow steps under "Choose your built in Android email app" and select either Gmail or Samsung app, depending on what you use.
The software for most Android devices can be updated from the Settings app, but check with your manufacturer for instructions specific to your device. Force stop and restart the app Verified for version 4.4 and later
Protected mode is enable by default and may interfere with AOL Mail. If you're continuing to have trouble accessing mail, turn Protected Mode off: 1. Click Tools. 2. Click Internet Options. 3. Click the Security tab. 4. Deselect "Enable Protected Mode." 5. Restart Internet Explorer and sign in to AOL Mail again.
If you're using an older version of a supported browser or an unsupported browser, you will get the basic mail experience. Update your browser app or operating system to get the latest version of your browser. • iOS Safari 12 • iOS Firefox 17 • iOS Chrome 61 • UC Browser 12 • Android Opera 51 • Android Chrome 61 • Samsung Internet 6
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