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Dell was amongst the first companies to outsource their technical support and customer service departments to India in 2001. [3] There has also been a growth in companies specializing in providing technical support to other organizations. These are often referred to as MSPs (Managed Service Providers). [4]
The Dell Services, Dell Software Group, and the Dell EMC Enterprise Content Divisions were sold shortly thereafter for proceeds of $7.0 billion, which was used to repay debt. [2] In October 2017, It was reported that Dell would invest $1 billion in IoT research and development. [12] [13] [14] EMC owned around 80% of the stock of VMware. [15]