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A chatbot (originally chatterbot) [1] is a software application or web interface designed to have textual or spoken conversations. [2] [3] [4] Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner.
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities. [1] It was first launched in 2002 [2] [3] and is currently developed and offered in a SaaS (software as a service) business model by Text. [4] [5]
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Click-to-call, also known as click-to-talk, click-to-dial, click-to-chat and click-to-text, is a form of Web-based communication in which a person clicks an object (e.g., button, image or text) to request an immediate connection with another person in real-time either by phone call, Voice-over-Internet-Protocol (), or text.
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related to: chat flow for customer serviceslack.com has been visited by 10K+ users in the past month