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An assessment project starts with a clear goal statement to define the scope of the project. The project involves a series of roles who take part in the assessment. The project is organized in 6 phases. It is supported by several tools (templates and spreadsheets) provided in the TIPA Toolbox. [3]
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
An ITIL Visual Configuration Management Database (Visual CMDB) is a series of spreadsheet applications that integrates the CMDB with Change Management and Service Level Management. A Visual CMDB provides a unified view of IT infrastructure in a visual representation. This common view is a cornerstone for implementing a successful Configuration ...
ISO/IEC 15504 is the reference model for the maturity models (consisting of capability levels which in turn consist of the process attributes and further consist of generic practices) against which the assessors can place the evidence that they collect during their assessment, so that the assessors can give an overall determination of the organization's capabilities for delivering products ...
In the ITIL model, a 'Service' is defined as, "A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks." [ 2 ] The meaning is thus highly business-focused and assumes some degree of outsourcing , although this may just be outsourcing from within the functional ...
The "project". looked at Capability Maturity Model Integration, ISO 9000, COBIT, ITIL, ISO/IEC 27001:2013, and other standards, and found some potential for improvement in several fields, such as linking security to business needs, using a process based approach, providing some additional details (who, what, why) for implementation, and ...
Capability Maturity Model Integration (CMMI) is a process level improvement training and appraisal program. Administered by the CMMI Institute , a subsidiary of ISACA , it was developed at Carnegie Mellon University (CMU).
The implementation maturity model (IMM) is an instrument to help an organization in assessing and determining the degree of maturity of its implementation processes. This model consists of two important components, namely the: five maturity levels, adopted from capability maturity model (CMM) of the Software Engineering Institute (SEI).