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2. Complaint system - Wikipedia

   en.wikipedia.org/wiki/Complaint_system

   Complaint system. A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, [1] or dispute resolution system) is a set of procedures used in organizations to address complaints and resolve disputes. Complaint systems in the US have undergone significant innovation ...

3. Corrective and preventive action - Wikipedia

   en.wikipedia.org/wiki/Corrective_and_preventive...

   Non-conformance is identified after systematic evaluation and analysis of the root cause of the non-conformance. Non-conformance may be a market complaint or customer complaint or failure of machinery or a quality management system, or misinterpretation of written instructions to carry out work.

4. Grievance redressal - Wikipedia

   en.wikipedia.org/wiki/Grievance_Redressal

   Grievance redressal. Grievance Redressal is a management- and governance-related process used commonly in India. While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.

5. Consumer complaint - Wikipedia

   en.wikipedia.org/wiki/Consumer_complaint

   A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service.

6. Complaint - Wikipedia

   en.wikipedia.org/wiki/Complaint

   e. In legal terminology, a complaint is any formal legal document that sets out the facts and legal reasons (see: cause of action) that the filing party or parties (the plaintiff (s)) believes are sufficient to support a claim against the party or parties against whom the claim is brought (the defendant (s)) that entitles the plaintiff (s) to a ...

7. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   Business administration. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website ...

8. Airline complaints - Wikipedia

   en.wikipedia.org/wiki/Airline_complaints

   Airline complaints are any type of formal complaint filed by an airline customer either to the airline responsible for the grievance or the government office responsible for overseeing the airlines national industry.

9. Consumer relationship system - Wikipedia

   en.wikipedia.org/wiki/Consumer_relationship_system

   Consumer relationship systems ( CRS) are specialized customer relationship management (CRM) software applications that are used to handle a company's dealings with its customers.