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Salesforce management systems (also sales force automation systems (SFA)) are information systems used in customer relationship management (CRM) marketing and management that help automate some sales and sales force management functions. They are often combined with a marketing information system, in which case they are often called CRM systems
A sales order should record the customer's originating purchase order which is an external document. Rather than using the customer's purchase order document, an internal sales order form allows the internal audit control of completeness to be monitored. A sequential sales order number may be used by the company for its sales order documents.
An extreme, but ever growing in popularity, example of the creation of experiences in order to establish customer service is the use of Virtual Worlds, such as Second Life. Through this so-called vCRM, companies are able to create synergies between virtual and physical channels and reaching a very wide consumer base.
Database access services are often characterised as middleware. Some of them are language specific implementations and support heterogeneous features and other related communication features. [ 7 ] Examples of database-oriented middleware include ODBC , JDBC , and transaction processing monitors.
In software and systems engineering, a use case is a potential scenario in which a system receives an external request (such as user input) and responds to it. A use case is a list of actions or event steps typically defining the interactions between a role (known in the Unified Modeling Language (UML) as an actor) and a system to achieve a goal.
An SDM database description can serve as a formal specification and documentation tool for a database; it can provide a basis for supporting a variety of powerful user interface facilities, it can serve as a conceptual database model in the database design process; and, it can be used as the database model for a new kind of database management ...
In the field of programming a data transfer object (DTO [1] [2]) is an object that carries data between processes.The motivation for its use is that communication between processes is usually done resorting to remote interfaces (e.g., web services), where each call is an expensive operation. [2]
A database relation (e.g. a database table) is said to meet third normal form standards if all the attributes (e.g. database columns) are functionally dependent on solely a key, except the case of functional dependency whose right hand side is a prime attribute (an attribute which is strictly included into some key).