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  7. Genius Bar - Wikipedia

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    The Genius Bar is a technical support service provided by Apple Inc. inside Apple Stores to support the use of its products and services. The locations provide concierge-style, face-to-face support for customers from "Geniuses" who are specially trained and certified by Apple, with multiple levels of certification depending on the products serviced.

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  9. iChat - Wikipedia

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    iChat was first released in August 2002 as part of Mac OS X 10.2.It featured integration with the Address Book and Mail applications and was the first officially supported AIM client that was native to Mac OS X (the first-party AIM application at the time was still running in Classic emulation).

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