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An example of a résumé with a common format with the name John Doe. A résumé, sometimes spelled resume (or alternatively resumé), [a] [1] is a document created and used by a person to present their background, skills, and accomplishments. Résumés can be used for a variety of reasons, but most often they are used to secure new employment.
Customer service is the assistance and advice provided by a company to its customers. Learn about different types of customer service, such as in-person, online, automated, and AI-based, and how to measure customer satisfaction and loyalty.
KSA is a framework for evaluating job applicants based on their knowledge, skills, and abilities. It is used by some federal agencies in the US, but was phased out in 2009 by the Office of Personnel Management.
Curriculum vitae (CV) is a Latin phrase meaning "course of life" and is a summary of a person's career, qualifications, and education. CVs can be short or long, depending on the purpose and context, and are used for different types of jobs and applications.
Learn about the role, skills, and salary of customer service representatives (CSRs), who interact with customers to handle complaints, process orders, and provide information. CSRs may work in call centers, retail, or online platforms.
Learn about the history, types and features of CRM systems, which are used to manage interactions with customers across different channels and platforms. Find out how CRM can help businesses improve customer satisfaction, loyalty and sales growth.
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