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  2. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Customer service classes can be taught in a traditional classroom setting with workbooks or DVD and a trainer, through various methods of e-learning (web based training), or a blend (blended learning) of the two. An advantage of classroom training, whether traditional or the synchronous form of blended learning, is that participants can discuss ...

  3. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

  4. IB Diploma Programme - Wikipedia

    en.wikipedia.org/wiki/IB_Diploma_Programme

    Theory of Knowledge (TOK) v. t. e. The International Baccalaureate Diploma Programme (IBDP) is a two-year educational programme primarily aimed at 16-to-19-year-olds in 140 countries around the world. The programme provides an internationally accepted qualification for entry into higher education and is recognized by many universities worldwide.

  5. The International Customer Service Institute - Wikipedia

    en.wikipedia.org/wiki/The_International_Customer...

    The International Customer Service Institute. The International Customer Service Institute ( TICSI) is an international partnership organisation to enable the recognition and sharing of global best practice in customer service. It was founded in 2005 operating out of London and Dubai and has developed The International Standard for Service ...

  6. List of professional designations in the United States

    en.wikipedia.org/wiki/List_of_professional...

    A professional doctoral degree for naturopathic practitioners in the United States. Holders of the ND or NMD degree are known as naturopathic physicians in states where they may be licensed. The designation NMD is used in Arizona. Doctor of Business Administration. DBA or DrBA. Doctor of Education. EdD or DEd.

  7. National Institute of Business Management (Sri Lanka)

    en.wikipedia.org/wiki/National_Institute_of...

    SOB also provides consultancy services, computer application programmes, and tailormade training programmes. Diploma in Business Management offered by SOB is the oldest program of NIBM and is now known as advanced diploma in Business Management (ADBM). The programmes are affiliated with international; universities and recognized from a number ...

  8. Education - Wikipedia

    en.wikipedia.org/wiki/Education

    Education is a wide phenomenon that applies to all age groups and covers formal education (top row) as well as non-formal and informal education (bottom row). Education is the transmission of knowledge, skills, and character traits and manifests in various forms. Formal education occurs within a structured institutional framework, such as ...

  9. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...

  1. Related searches diploma in customer service course outline download

    diploma in customer service course outline download pdfcustomer service training outline