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New York State Attorney General Andrew Cuomo said that New York had received 700 complaints about Dell — more than the number of complaints for any other related subject. In May 2007, Andrew Cuomo filed a lawsuit against Dell for "false advertising and deceptive business practices, including offering misleading financing, and failing to honor ...
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The Dell Inspiron series is a line of laptop computers made by American company Dell under the Dell Inspiron branding. The first Inspiron laptop model was introduced before 1999. [ 1 ] Unlike the Dell Latitude line, which is aimed mostly at business/enterprise markets, Inspiron is a consumer-oriented line, often marketed towards individual ...
Dell was the subject of a class action lawsuit in 2005 over some of their Inspiron laptops (models affected include the 1100, 1150, 5100, 5150, and 5160). The suit was filed in September 2005, and was officially settled between December 2006 and January 2007, in what is known as the Lundell Settlement. [ 8 ]
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In 2005, complaints about Dell more than doubled to 1,533, after earnings grew 52% that year. [263] In 2006, Dell acknowledged that it had problems with customer service. Issues included call transfers [264] of more than 45% of calls and long wait times.
A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites.
Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 1 ]