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Call handlers were, until 2017, given just 60 seconds to decide on the urgency of the call. The clock stopped once a vehicle reached the patient - even if it was not the appropriate vehicle. Category A (Red 1 and Red 2) were classed as life-threatening and the national standard sets out that a vehicle should reach the scene within eight minutes ...
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An example of a P4 call is a reattendance of a job that was of a higher priority, arrest attempts or neighbourly dispute. The KPI for attendance of P4's is 24 hours. Priority 5 or P5 is a job that has been set for supervisor review. Various jobs may require a person of the rank of Acting Sergeant or higher to review the completed job.
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The "1" as the second digit was key; it told the switching equipment that this was not a routine call. (At the time, when the second digit was "1" or "0" the equipment handled the call as a long distance or special number call.) The first 911 emergency phone system went into use by the Alabama Telephone Company in Haleyville, Alabama in 1968. [6]
The 9-9-9 format was chosen based on the 'button A' and 'button B' design of pre-payment coin-operated public payphones in wide use (first introduced in 1925) which could be easily modified to allow free use of the 9 digit on the rotary dial in addition to the 0 digit (then used to call the operator), without allowing free use of numbers ...
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999: What's Your Emergency? is a British television documentary. Broadcast on Channel 4 , the show provides insight into modern Britain through the eyes of the emergency services, using a mixture of fly-on-the-wall footage taken at incidents and retrospective interviews with the people and staff featured.