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IT Management refers to IT related management activities in organizations. MIS is focused mainly on the business aspect, with a strong input into the technology phase of the business/organization. A primary focus of IT management is the value creation made possible by technology. This requires the alignment of technology and business strategies.
Information and communications technology (ICT) is an extensional term for information technology (IT) that stresses the role of unified communications [1] and the integration of telecommunications (telephone lines and wireless signals) and computers, as well as necessary enterprise software, middleware, storage and audiovisual, that enable users to access, store, transmit, understand and ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
Any specific information system aims to support operations, management and decision-making. [14] [15] An information system is the information and communication technology (ICT) that an organization uses, and also the way in which people interact with this technology in support of business processes. [16]
Business–IT alignment (B/I alignment) is a process in which an organization integrates and utilizes information technology (IT) to achieve business objectives.It is the ability of IT to produce business value which means the process of establishing an environment where both IT and business professionals are capable of working together in order to achieve common goals in any specific area of ...
Information technology governance is a subset discipline of corporate governance, focused on information technology (IT) and its performance and risk management.The interest in IT governance is due to the ongoing need within organizations to focus value creation efforts on an organization's strategic objectives and to better manage the performance of those responsible for creating this value ...
This case study is widely quoted example how technology has large impacts an overall organization's overall business strategy. J. C., Henderson; , N. Venkatraman. "Strategic alignment: Leveraging information technology for transforming organizations". IBM research. Retrieved 7 November 2013
Knowledge management (KM) is the set of procedures for producing, disseminating, utilizing, and overseeing an organization's knowledge and data.It alludes to a multidisciplinary strategy that maximizes knowledge utilization to accomplish organizational goals.