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A Gap employee recently accepted a return from almost two decades ago -- and the store manager's response is going viral. This is what happened after someone at Gap accepted a return on a 17-year ...
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In 1974, Gap began to sell private label merchandise. [17] In the 1990s, Gap assumed an upscale identity and revamped its inventory under the direction of Mickey Drexler. [18] However, Drexler was removed from his position after 19 years in 2002 after over-expansion, a 29-month slump in sales, and tensions with the Fisher family.
Retailers with price adjustment policies include Macy's, the Gap, and Staples. Price adjustment are not the same as return policies. With price adjustments, retailers will refund a customer the difference in cost even if the item has already been used. Returns, on the other hand, usually need to be in unused condition.
A return is costly for the vendor and inconvenient for the customer; any return that can be prevented benefits both parties. Returned merchandise requires management by the manufacturer after the return. The product has a second life cycle after the return. An important aspect of RMA management is learning from RMA trends to prevent further ...
In retail, a product return is the process of a customer taking previously purchased merchandise back to the retailer, and in turn receiving a refund in the original form of payment, exchange. Overview
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