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Microsoft System Center Orchestrator is an automation software tool that allows a user to automate the monitoring and deployment of data center resources. For example, it is capable of automatically deploying new operating systems or can forward alerts previously generated by System Center Operations Manager (SCOM) to an incident ticketing system like Microsoft System Center Service Manager.
Tivoli Service Automation Manager is the Cloud management package from IBM in the Tivoli Software brand. Unofficial abbreviations are TSAM and TivSAM. As the product sheet [1] sells it: "IBM Tivoli Service Automation Manager enables users to request, deploy, monitor and manage cloud computing services. It also provides traceable approvals and ...
Veeva Systems Inc. is an American cloud-computing company focused on pharmaceutical and life sciences industry applications. Headquartered in Pleasanton, California, it was founded in 2007 by Peter Gassner and Matt Wallach. It operates with software as a service (SaaS) company in the life-science industry. [3]
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. [1] [2] Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework and ITIL. SCSM has integrated ITIL compliant fulfillment of service requests.
Cloud management is the management of cloud computing products and services. Public clouds are managed by public cloud service providers, which include the public cloud environment’s servers, storage, networking and data center operations. [1] Users may also opt to manage their public cloud services with a third-party cloud management tool.
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IaaS service components Cloud Controller, Cluster Controller, Walrus, Storage Controller, and VMware Broker are configurable as redundant systems that are resilient to multiple types of failures. Management state of the cloud machine is preserved and reverted to normal operating conditions in the event of a hardware or software failure.