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Sign in to the AOL Account Security page. Scroll to the bottom of the page. First add a new email or phone number. Enter your new recovery info and follow the on-screen prompts. Click remove next to the old recovery option. Click Remove email or Remove phone to confirm.
To manage and recover your account if you forget your password or username, make sure you have access to the recovery phone number or alternate email address you've added to your AOL account. If you know your username but need to reset your password, make sure you create a strong password after you're back in your account.
Use Sign-in Helper, AOL's password reset and account recovery tool, to get back in to your account. Go to the Sign-in Helper. Enter one of the account recovery items listed. Click Continue. Follow the instructions given in the Sign-in Helper. Change your password. From a desktop or mobile web browser: Sign in to the AOL Account security page.
Tell us one of the following to get started: Sign-in email address or mobile number; Recovery phone number; Recovery email address
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If you are not in one of these groups, you need to submit a request at m:Steward requests/Global permissions#Requests for 2 Factor Auth tester permissions to obtain access to 2FA (see request examples), explicitly mentioning that you have read Help:Two-factor authentication on Meta (which is not the page you're reading now).
This is an important security feature that helps to protect your account from unauthorized access. You may be prompted to get a verification code at your recovery phone number or recovery email address for any of the following reasons:
Account recovery typically bypasses mobile-phone two-factor authentication. [2] [failed verification] Modern smartphones are used both for receiving email and SMS. So if the phone is lost or stolen and is not protected by a password or biometric, all accounts for which the email is the key can be hacked as the phone can receive the second factor.