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Please enter service address as it appears on the top portion of your bill. Use abbreviations (West = W, North = N, Street = St, Drive = Dr, etc.)
DPW's customer self-service portal provides tools that help our customers monitor their water consumption, billing, and then pay. The Customer Payment Portal lets customers register and set up Autopay , or pay for multiple accounts.
Baltimore City now offers customers the ability to pay online via credit card or a personal/business checking account. Online payments are available 24 hours a day, 7 days a week. Avoid the lines and pay online!
Need Help Paying Your Water Bill? DPW encourages City residents who need help paying their water bills to apply for financial assistance through the City's Water Assistance Programs. Click here to find information regarding the City of Baltimore Water4All Water Discount Program.
Activation code: New customers must sign up using their Activation code. Customers can find their 8 character Activation code on the first page of their bill or on the second page
Baltimore City now offers customers the ability to pay online via credit card or a personal/business checking account. Online payments are available 24 hours a day, 7 days a week. Avoid the lines and pay online! To learn about online payment options or to make an online payment.
The City of Baltimore is introducing a payment website with enhanced customer service features. For more information about setting up and managing your online account, view the Payment System Frequently Asked Questions.
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Please enter your 7 digit bill number located on the top right portion of your bill. If your search is unsuccessful and you would like assistance, please contact the Baltimore City Collection Division at 410-396-3989.
Watch this short video to learn how to check your water service line material and report the results to the Baltimore Service Line Partnership. THE OFFICE OF BOARDS AND COMMISSIONS Click here to learn about your new water bill!