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The service became quickly popular: for UPS the number of packages tracked on the web increased from 600 a day in 1995 [9] to 3.3 million a day in 1999. [10] On-line package tracking became available for all major carrier companies, and was improved by the emergence of websites that offered consolidated tracking for different mail carriers. [11]
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Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call. Callers always hear an ad at the beginning of the call, and then another after they have made their request.
Open competition also brought an end to the pattern of long distance subsidizing local service, bringing per-minute charges down to levels where any business could afford to take orders using an 800-number. Originally, 800 service in the US and 800 service in Canada were isolated from each other, but in 1984, an agreement between carriers in ...