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The Genius Bar is a technical support service provided by Apple Inc. inside Apple Stores to support the use of its products and services. The locations provide concierge-style, face-to-face support for customers from "Geniuses" who are specially trained and certified by Apple, with multiple levels of certification depending on the products serviced.
iFixit (/ aɪ ˈ f ɪ k s ɪ t / eye-FIX-it [4]) is an American e-commerce and how-to website that publishes free wiki-like online repair guides and tear-downs of consumer electronics and gadgets. It also sells repair parts, tools, and accessories.
For all hardware devices, following the included ninety-day telephone and online support, and one-year hardware warranty, buying AppleCare for a MacBook computer or Apple displays extends both support and hardware to three years. [6] Additionally, buying AppleCare for iPods and other iOS devices can extend both support and hardware to two years.
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Pentalobe screws were adopted by Apple starting in 2009, when they were first implemented in the 15-inch MacBook Pro. They have since been used on other MacBook Pro, MacBook Air and iPhone models. Apple attracted criticism upon the introduction of the pentalobe screw; it was seen by some as an attempt to lock individuals out of their devices. [2]
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