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It’s also important to note that tips are different than the delivery fees charged by many platforms. For example, until 2019, DoorDash used customer tips to subsidize delivery workers’ base pay.
Grubhub will pay $25 million to settle charges it misled customers about the cost of their delivery and drivers about how much they could earn on the food-delivery platform.
Grubhub Inc. (stylized in all caps) is an American online and mobile prepared food ordering and delivery platform based in Chicago, Illinois. Founded in 2004, it has been a subsidiary of the Dutch company Just Eat Takeaway since 2021. [ 2 ]
A gratuity (often called a tip) is a sum of money customarily given by a customer to certain service sector workers such as hospitality for the service they have performed, in addition to the basic price of the service. Tips and their amount are a matter of social custom and etiquette, and the custom varies between countries and between settings.
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The settlement requires Grubhub to cease the practices and pay $25 million. The agencies sought a $140 million judgment against the company, but reduced it to what Grubhub is able to pay, they said.
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The now-viral post revealed one of Badalamenti's restaurant clients brought in $1,042.63 worth of orders during the month — but only pocketed $376.54 after all of Grubhub's fees were deducted.
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