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Grievance Redressal is a management- and governance-related process used commonly in India.While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.
Centralised Public Grievance Redress and Monitoring System (Hindi: केंद्रीकृत लोक शिकायत निवारण और निगरानी प्रणाली; abbreviated as CPGRAMS) is a centralised system that allows anyone to file complaints against any department of the Central or State Government of India. it is one of the flagship initiatives for ...
E-Daakhil is an online portal launched on 7 September 2020 by The National Consumer Disputes Redressal Commission (NCDRC) for online and offline filing of complaints by aggrieved consumers and also facilitates of digital payments related to it. [1] The portal is available in Consumer Redressal Commissions of various states of India. [2] [3] [4] [5]
It also administers various welfare schemes for central government pensioners, i.e., redressal for Pensioners' grievances through CPENGRAM, an online pension sanction module for civil pensioners "Bhavishya", Sankalp, etc., under the umbrella of Pensioners' Portal.
Public Grievances - the receipt, redressal and prevention of grievances. Service Delivery Enablers - This includes customer feedback, employee motivation and infrastructure. The Department of Administrative Reforms and Public Grievances has developed a model for benchmarking Excellence in Public Service Delivery through Sevottam.
Festivus 2023 is coming. The “fictional” holiday that entered culture 26 years ago via a classic “Seinfeld” episode returns in December, meaning it’s time for the Eighth Annual Tampa Bay ...
The union said it analyzed salary data in the state's Sunshine Portal and found nearly 1,000 state employees with five or more years of service were getting paid less than newly hired, less ...
The right to petition government for redress of grievances is the right to make a complaint to, or seek the assistance of, one's government, without fear of punishment or reprisals. The right can be traced back to the Bill of Rights 1689 , the Petition of Right (1628) , and Magna Carta (1215) .