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In October 2010, the company acquired Latitude Software, a debt collection software and services provider, for $14 million in cash. [9] [10] In March 2011, the company acquired Agori Communications, a German-based reseller of its multichannel contact center solutions. [11] In July 2011, the company acquired CallTime, an Australian-based ...
Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place.
Telax Hosted Call Center, is the trading name of Telax Voice Solutions Inc., formerly Telax Systems Inc. A privately held application service provider delivering automatic call distribution (ACD), self-service IVR, business intelligence tools and VoIP services, to a network of enterprises, government organizations, ISPs and other service providers across North America.
The Cleo Streem solution [buzzword] integrates with Xerox multi-function products, providing customers with solutions [buzzword] for network fax and interactive messaging needs. [35] Cleo was named to Food Logistics’ FL100+ Top Software and Technology Providers Lists in 2016, 2017, 2019 and 2020 .
Cincom Systems, Inc., is a privately held multinational computer technology corporation founded in 1968 by Tom Nies, Tom Richley, and Claude Bogardus. [1] The company’s first product, Total, was the first commercial database management system that was not bundled with manufacturer hardware and proprietary software. [2]
Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including ...
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