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2. Quality management - Wikipedia

   en.wikipedia.org/wiki/Quality_management

   Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality. Quality control is also part of quality management. What a customer wants and is willing to pay for it, determines quality. It is a written or unwritten commitment to a known or unknown consumer in the market.

3. Quality management system - Wikipedia

   en.wikipedia.org/wiki/Quality_management_system

   The first edition of Juran's Quality Control Handbook was published in 1951. He also developed the "Juran's trilogy", an approach to cross-functional management that is composed of three managerial processes: quality planning, quality control, and quality improvement. These functions all play a vital role when evaluating quality.

4. Quality assurance - Wikipedia

   en.wikipedia.org/wiki/Quality_assurance

   Quality assurance (QA) is the term used in both manufacturing and service industries to describe the systematic efforts taken to assure that the product(s) delivered to customer(s) meet with the contractual and other agreed upon performance, design, reliability, and maintainability expectations of that customer. The core purpose of Quality ...

5. Customer Service Assurance - Wikipedia

   en.wikipedia.org/wiki/Customer_Service_Assurance

   Customer Service Assurance (CSA) in telecom and Internet services means the collection of Communications Service Provider (CSP) customer usage information from all practical sources including network traffic, network devices, content servers, management databases and user devices to ensure customer service quality is consistent with CSP expectations.

6. Quality engineering - Wikipedia

   en.wikipedia.org/wiki/Quality_engineering

   Quality engineering is the discipline of engineering concerned with the principles and practice of product and service quality assurance and control. [1] In software development, it is the management, development, operation and maintenance of IT systems and enterprise architectures with high quality standard. [2] [3] [4]

7. Software quality management - Wikipedia

   en.wikipedia.org/wiki/Software_quality_management

   The quality control team tests and reviews software at its various stages to ensure quality assurance processes and standards at both the organizational and project level are being followed. [1] [2] (Some like Sommerville link these responsibilities to quality assurance rather than call it quality control. [3]) These checks are optimally ...

8. QA/QC - Wikipedia

   en.wikipedia.org/wiki/QA/QC

   QA/QC is the combination of quality assurance, the process or set of processes used to measure and assure the quality of a product, and quality control, the process of ensuring products and services meet consumer expectations.

9. Quality control - Wikipedia

   en.wikipedia.org/wiki/Quality_control

   Quality inspector in a Volkseigener Betrieb sewing machine parts factory in Dresden, East Germany, 1977. Quality control (QC) is a process by which entities review the quality of all factors involved in production.