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A review bomb is an Internet phenomenon in which a large number of people or a few people with multiple accounts [1] post negative user reviews online in an attempt to harm the sales or popularity of a product, a service, or a business. [2]
A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites.
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Ripoff Report sells ad space on its website [1] [7] and offers companies the option to pay for complaint investigations, which can cost from US$5,500 to over $100,000. [5] It also offers an arbitration program.
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