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The company has won the Software Satisfaction Awards for the best small business CRM system twice, in 2008 and 2010. In 2011, the company won the EuroCloud Award and the Database Marketing Award. In 2014, it won Best Cloud Application at the annual EuroCloud Awards and was a finalist at CRM Idol.
The following is a list of notable call centre companies: Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020)
HubSpot's customer service software, Service Hub ( previously known as Customer Hub ) [55] was announced in 2017, moved out of beta testing in 2018, [56] [57] and received a "refresh" in 2022. The contact center platform provides self-service automation, Twilio telephony , [ 58 ] as well as "sentiment analysis and churn forecasting" and ...
According to Constant Contact's Small Business Now report, 50% of small businesses get at least a quarter of their annual revenue from holiday shoppers, and this jumps to 73% for small retail shops.
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