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ITIL Version 3 is now known as ITIL 2007 Edition. In 2009, the OGC officially announced that ITIL Version 2 certification would be withdrawn and launched a major consultation as per how to proceed. [6] In 2009 and 2011, researchers investigated the benefits of the ITIL implementation. [7] [8] In July 2011, ITIL 2011 was released.
Figure 2.5.1 is the process-data diagram of the implementation sub-process. This picture shows the integration of the meta-process model (left) and the meta-data model (right). The dotted arrows indicate which concepts are created or adjusted in the activities of the implementation phase. Figure 2.5.1: Process-data model Maintenance sub-process
The importance of certification to ISO/IEC 20000 is not correlated by global adoption. [5] ISO collects the number of certificates issued from the different certification bodies and publishes the results annually in The ISO Survey of Management System Standard Certifications. The 2020 survey reports that 7846 (5461 in China) certificates were ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
CMMI defines the following five maturity levels (1 to 5) for processes: Initial, Managed, Defined, Quantitatively Managed, and Optimizing. CMMI Version 3.0 was published in 2023; [ 1 ] Version 2.0 was published in 2018; Version 1.3 was published in 2010, and is the reference model for the rest of the information in this article.
The Evaluation Assurance Level (EAL1 through EAL7) of an IT product or system is a numerical grade assigned following the completion of a Common Criteria security evaluation, an international standard in effect since 1999.
COBIT (Control Objectives for Information and Related Technologies) is a framework created by ISACA for information technology (IT) management and IT governance. [1]The framework is business focused and defines a set of generic processes for the management of IT, with each process defined together with process inputs and outputs, key process-activities, process objectives, performance measures ...
According to the SIAM Body of Knowledge, [5] the term ‘service integration and management’ or SIAM, and the concept of SIAM as a management methodology originated in around 2005 from within the UK public sector, which was also the source of other best practice methodologies such as ITIL®.
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