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2. Competence (human resources) - Wikipedia

   en.wikipedia.org/wiki/Competence_(human_resources)

   People may have several skills, some unrelated to each other, and each skill will typically be at one of the stages at a given time. Many skills require practice to remain at a high level of competence. The four stages suggest that individuals are initially unaware of how little they know, or unconscious of their incompetence.

3. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]

4. Skills-based hiring - Wikipedia

   en.wikipedia.org/wiki/Skills-Based_Hiring

   The intent of skills-based hiring is for applicants to demonstrate, independent of an academic degree the skills required to be successful on the job. It is also a mechanism by which employers may clearly and publicly advertise the expectations for the job – for example indicating they are looking for a particular set of skills at an appropriately communicated level of proficiency.

5. Human resources - Wikipedia

   en.wikipedia.org/wiki/Human_resources

   Human resources (HR) is the set of people who make up the workforce of an organization, business sector, industry, or economy. [1] [2] A narrower concept is human capital, the knowledge and skills which the individuals command. [3]

6. Professional certification - Wikipedia

   en.wikipedia.org/wiki/Professional_certification

   Certification in the medical profession is often offered by particular specialties. In order to apply professional standards, increase the level of practice, and protect the public, a professional organization might establish a certification. This is intended to be portable to all places a certified professional might work.

7. Lists of occupations - Wikipedia

   en.wikipedia.org/wiki/Lists_of_occupations

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