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In business telephony, a telephone extension may refer to a phone on an internal telephone line attached to a private branch exchange (PBX) or Centrex system. The PBX operates much as a community switchboard does for a geographic telephone numbering plan and allows multiple lines inside the office to connect without each phone requiring a ...
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Call waiting is a telephone service where a subscriber can accept a second incoming telephone call by placing an in-progress call on hold—and may also switch between calls. With some providers it can be combined with additional features such as conferencing, call forwarding, and caller ID. Call waiting is intended to alleviate the need to ...
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Music on hold or on hold messaging may be played for the caller while the call is on hold, especially if the call has been placed to a customer service center. Alternatives to placing a caller on hold include virtual hold or virtual queuing solutions that allow scheduled or queue-based callbacks to be made to the caller.
PYR, meaning Per Your Request. The recipient is informed that the sender is replying to a previous email in which they were given a task. QUE, meaning Question. The recipient is informed that the sender wants an answer to this e-mail. RB, meaning Reply By. Used with a time indicator to inform the recipient that the sender needs a reply within a ...