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ACS started as a single-site, single-client company with only 300 seats in 1996 to five sites with 7,000 seats. ACS is the first publicly listed call center in the Philippine Stock Exchange. [1] Its parent company is Paxys Solutions Corp. [2] Also, ACS is an ISO 9001:2000 Quality Systems Certified.
Avaya LLC(/ ə ˈ v aɪ. ə /), formerly Avaya Inc., is an American multinational technology company headquartered in Morristown, New Jersey, [3] that provides cloud communications and workstream collaboration services. The company's platform includes unified communications and contact center services.
Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software.
Advanced ACD systems may use digital technologies such as computer telephony integration (CTI), computer-supported telecommunications applications (CSTA) or IVR as input to determine the route to a person or voice announcement that will serve the caller. Experts claim that "the invention of ACD technology made the concept of a call centre ...
Attention LLC —2002 [8] InterCall —2003 [8] ConferenceCall.com — October 2003 [9] Worldwide Asset Management — September 2004 [28] ECI Conference Call Services — November 2004 [4] Sprint Conferencing — May 2005 [29] Intrado — April 2006 [30] Raindance Communications — April 2006 [31] CenterPost Communications — February 2007 [32]
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