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ITIL Change Management is an important framework for organisations aiming to enhance their IT service transition processes. It employs a structured approach to implementing changes, reducing risks and increasing operational efficiency.
This article offers a comprehensive ITIL Change Management process breakdown, detailing each step from initiation to closure. Additionally, it outlines current best practices that organizations can adopt to ensure successful change implementation, minimize disruptions, and align IT services with business objectives.
This document provides practical guidance, split into five main sections, for the organizational change management (OCM) practice.
Change Management seeks to minimize the risk associated with Changes, where ITIL defines a Change as "the addition, modification of removal of anything that could have an effect on IT services". This includes Changes to the IT infrastructure, processes, documents, supplier interfaces, etc.
ITIL Change Management streamlines the deployment process, enforcing a structured approach to evaluate, approve, and implement fixes. This ensures the prevention of unintended consequences and the maintenance of service continuity during and after deployment.
At its core, ITIL Change Management aims to: . Control the Lifecycle of Changes: This includes everything from the initial request to the final implementation and review of changes. The goal is to ensure that each change is assessed, approved, implemented, and reviewed in a controlled manner. .
The protocols of ITIL define the typical change management process, provide ways of categorizing every proposed change, and clearly define the roles in a change management team. ITIL can have a significant positive impact on organizational development and workflow in any aspect of IT.
The ITIL change management process helps organizations assess, plan and execute changes to their IT environments with minimal downtime and disruption, while maintaining security and customer service quality.
ITIL change management is an iterative process that involves several steps, including change identification, change assessment and evaluation, change authorization, change implementation, change review and closure.
ITIL (Information Technology Infrastructure Library) Change Management is a set of practices and processes that are designed to manage and control changes to an organization's IT environment in a structured and controlled manner.