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2. Service quality - Wikipedia

   en.wikipedia.org/wiki/Service_quality

   One of the earliest attempts to grapple with the service quality concept came from the so-called Nordic School. In this approach, service quality was seen as having two basic dimensions: [8] Technical quality: What the customer receives as a result of interactions with the service firm (e.g. a meal in a restaurant, a bed in a hotel)

3. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...

4. 10 Best Hospitality Jobs That Make the Most in Tips - AOL

   www.aol.com/10-best-hospitality-jobs-most...

   4. Casino Dealer. A casino dealer is one of the best hospitality jobs as they have the potential to earn substantial tips. They interact with guests at gaming tables, and in an environment where ...

5. Hotel manager - Wikipedia

   en.wikipedia.org/wiki/Hotel_manager

   A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment. [1] Management of a hotel operation includes, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales ...

6. Find Remote Jobs at These 41 Work-From-Home Companies - AOL

   www.aol.com/finance/remote-jobs-32-home...

   Alorica provides customer service and customer relationship management across a variety of industries, including healthcare and retail. The company employs more than 100,000 people and hires WFH ...

7. SERVQUAL - Wikipedia

   en.wikipedia.org/wiki/SERVQUAL

   It is widely used by service firms, most often in conjunction with other measures of service quality and customer satisfaction. The SERVQUAL instrument was developed as part of a broader conceptualization of how customers understand service quality. This conceptualization is known as the model of service quality or more popularly as the gaps model.