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Cornell Hospitality Quarterly is abstracted and indexed in SCOPUS and the Social Sciences Citation Index.According to the Journal Citation Reports, its 2017 impact factor is 2.06, ranking it 31 out of 146 journals in the category "Sociology", [2] 98 out of 209 journals in the category "Management", [3] and 25 out of 50 journals in the category "Hospitality, Leisure, Sport & Tourism".
The mission of the Journal of Service Research is to be the leading outlet for the most advanced research in service marketing, service operations, service human resources and organizational design, service information systems, customer satisfaction and service quality, electronic commerce, and the economics of service. [1]
The Journal of Hospitality & Tourism Research (JHTR) is a peer-reviewed academic journal that covers research in the field of hospitality and tourism.Its editors-in-chief are Jean-Pierre van der Rest, Peter Kim, and Li Miao.
One of the earliest attempts to grapple with the service quality concept came from the so-called Nordic School. In this approach, service quality was seen as having two basic dimensions: [8] Technical quality: What the customer receives as a result of interactions with the service firm (e.g. a meal in a restaurant, a bed in a hotel)
The impact factor (IF) or journal impact factor (JIF) of an academic journal is a scientometric index calculated by Clarivate that reflects the yearly mean number of citations of articles published in the last two years in a given journal, as indexed by Clarivate's Web of Science.
Journal ranking is widely used in academic circles in the evaluation of an academic journal's impact and quality. Journal rankings are intended to reflect the place of a journal within its field, the relative difficulty of being published in that journal, and the prestige associated with it.
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It is widely used by service firms, most often in conjunction with other measures of service quality and customer satisfaction. The SERVQUAL instrument was developed as part of a broader conceptualization of how customers understand service quality. This conceptualization is known as the model of service quality or more popularly as the gaps model.