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If you're caught in a loop where the sign-in screen keeps reappearing after you click "Sign in," you'll need to reset the "sign-in" cookie. After entering your username on the sign-in page, click Not you? Enter your username and password. Click Sign in. If that doesn't fix the problem, try these steps and attempt to sign in after each one:
Verified for iOS 9.3 and later. 1. Double press the Home button or swipe up and hold. 2. Swipe up on the image of the app. 3. Re-launch the app and attempt to reproduce the issue.
While most sign in problems can stem from password issues, you might also get blank or missing screens, or various errors when trying to sign in. No matter the problem you're experiencing, the following troubleshooting steps should help you get back in your AOL Mail quickly. Sign in again
Tell us one of the following to get started: Sign-in email address or mobile number; Recovery phone number; Recovery email address
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Reset a forgotten password. Use Sign-in Helper, AOL's password reset and account recovery tool, to get back in to your account. Go to the Sign-in Helper. Enter one of the account recovery items listed. Click Continue. Follow the instructions given in the Sign-in Helper. Change your password. From a desktop or mobile web browser:
After the PUK code is entered, the PIN must be reset. If the wrong PUK is entered ten times in a row, the SIM card will become permanently blocked and unrecoverable, requiring a replacement. Mobile phone users are therefore advised by most providers to keep their PUK written down in a safe place separate from the device.
For premium support please call: 800-290-4726 more ways to reach us
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