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  2. Master service agreement - Wikipedia

    en.wikipedia.org/wiki/Master_service_agreement

    This master agreement can be used to mediate employer-employee conflict in the workplace by having a reference point to work out solutions and set specific terms. Contracts are often negotiated as a unified master service agreement and statement of work , such as with information technology service providers .

  3. Service-level agreement - Wikipedia

    en.wikipedia.org/wiki/Service-level_agreement

    A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal "contract" (for example, internal department relationships). The agreement may involve separate organizations or different teams within one organization.

  4. Statement of work - Wikipedia

    en.wikipedia.org/wiki/Statement_of_work

    The master service agreement serves as a master contract governing the terms over potentially multiple SOWs. Sometimes it refers to scope of work. For instance, if a project is done on contract, the scope statement included as part of it can be used as the SOW since it also outlines the work of the project in clear and concise terms.

  5. Operational-level agreement - Wikipedia

    en.wikipedia.org/wiki/Operational-level_agreement

    The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships. OLA is sometimes expanded to other phrases but they all have the same meaning: organizational-level agreement; operating-level agreement; operations-level agreement. OLA is not a substitute for an SLA.

  6. Engagement letter - Wikipedia

    en.wikipedia.org/wiki/Engagement_letter

    An engagement letter defines the legal relationship (or engagement) between a professional firm (e.g., law, investment banking, consulting, advisory or accountancy firm) and its client(s). This letter states the terms and conditions of the engagement, principally addressing the scope of the engagement and the terms of compensation for the firm.

  7. Master contract - Wikipedia

    en.wikipedia.org/wiki/Master_contract

    Master contract or master agreement may refer to: Master contract (labor) , agreement between a trade union and employer(s) which frames local negotiations. Master service agreement , agreement between a client and a supplier regarding terms of work (common among professional contractors).

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