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It was discontinued though many of its core functions were moved to an add-in for the Microsoft Dynamics CRM product named the Unified Service Desk. The Customer Care Framework provided a core set of functions for customer support avenues including voice call via call center agents and Internet portals.
Microsoft Intune (formerly Microsoft Endpoint Manager and Windows Intune) is a Microsoft cloud-based unified endpoint management service for both corporate and BYOD devices. [2] It extends some of the "on-premises" functionality of Microsoft Configuration Manager to the Microsoft Azure cloud.
Unified endpoint management (UEM) is a class of software tools that provide a single management interface for mobile, PC and other devices. It is an evolution of, and replacement for, mobile device management (MDM) and enterprise mobility management (EMM) and client management tools.
Microsoft Office is a line of office software, provided by Microsoft. Office [ 23 ] [ 24 ] includes Word (a word processor), Excel (a spreadsheet program), PowerPoint (a presentation software), OneNote (a notetaking program ), Outlook (an email program, frequently used with Exchange Server ), OneDrive (a cloud storage and file hosting service ...
Unified communications (UC) management is a software solution that automates the configuration of all the UC application services, [12] the end-user devices and the underlying network infrastructure (such as gateways, switches, session boarder controllers and the inter-connecting trunks). Unified communication applications do not work out of ...
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Microsoft Corporation is an American multinational technology conglomerate headquartered in Redmond, Washington. [2] Founded in 1975, the company became highly influential in the rise of personal computers through software like Windows, and the company has since expanded to Internet services, cloud computing, video gaming and other fields.