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  2. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.

  3. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Course content typically includes greeting the customer (either by phone or in person), questioning to understand the customer’s need or problem, listening, confirming understanding, responding with value, using positive language, eliminating jargon, concluding the phone or face-to-face interaction, dealing with angry customers, and the importance of body language and tone of voice.

  4. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.

  5. Get breaking Finance news and the latest business articles from AOL. From stock market news to jobs and real estate, it can all be found here.

  6. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    The gamification of customer service environments includes providing elements found in games like rewards and bonus points to customer service representatives as a method of feedback for a job well done. [46] Gamification tools can motivate agents by tapping into their desire for rewards, recognition, achievements, and competition. [47]

  7. Do you need full-coverage car insurance? What it is, when it ...

    www.aol.com/full-coverage-car-insurance...

    Protects your car from theft, vandalism, weather damage and other non-accident events. Collision coverage. Pays for damage to your car from accidents, whether you hit another vehicle or object.

  8. CSG International - Wikipedia

    en.wikipedia.org/wiki/CSG_International

    For example, customer service representatives may use CSG systems to look up a consumer's records and add a new service, or business analysts may mine customer data for trends. [11] According to the company's website, its primary product areas are digital monetization, revenue and customer management, and customer experience. [ 54 ]

  9. Jenny Slate Stands with Costar Blake Lively After 'Disturbing ...

    www.aol.com/jenny-slate-stands-costar-blake...

    Jenny Slate is showing solidarity for It Ends With Us costar Blake Lively after Lively filed a sexual harassment complaint against their director-costar Justin Baldoni.. On Monday, Dec. 23, Slate ...

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