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  2. Total quality management - Wikipedia

    en.wikipedia.org/wiki/Total_quality_management

    "Total Quality Management (TQM) in the Department of Defense is a strategy for continuously improving performance at every level, and in all areas of responsibility. It combines fundamental management techniques, existing improvement efforts, and specialized technical tools under a disciplined structure focused on continuously improving all ...

  3. Quality management - Wikipedia

    en.wikipedia.org/wiki/Quality_management

    Quality management is focused both on product and service quality and the means to achieve it. Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality. Quality control is also part of quality management. What a customer wants and is willing to pay for it, determines ...

  4. Eight dimensions of quality - Wikipedia

    en.wikipedia.org/wiki/Eight_dimensions_of_quality

    The dimension of conformance depicts to what extent a product’s design and operating characteristics meet established standards. This dimension owes the most to the traditional approaches to quality pioneered by experts like Juran. [6] Customers usually associate high quality with a product that exactly meets its requirements.

  5. W. Edwards Deming - Wikipedia

    en.wikipedia.org/wiki/W._Edwards_Deming

    Although Deming does not use the term in his book, it is credited with launching the Total Quality Management movement. [34] Create constancy of purpose toward improvement of product and service, with the aim to become competitive, to stay in business and to provide jobs. Adopt the new philosophy. We are in a new economic age.

  6. Quality management system - Wikipedia

    en.wikipedia.org/wiki/Quality_management_system

    A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction ( ISO 9001:2015 ). [ 1 ]

  7. Quality (business) - Wikipedia

    en.wikipedia.org/wiki/Quality_(business)

    Process improvement philosophies such as Six Sigma and Lean Six Sigma have further pushed quality to the forefront of business management and operations. At the heart of these and other efforts is often the QMS, a documented collection of processes, management models, business strategies, human capital, and information technology used to plan ...

  8. Quality control - Wikipedia

    en.wikipedia.org/wiki/Quality_control

    Quality control separates the act of testing products to uncover defects from the decision to allow or deny product release, which may be determined by fiscal constraints. [6] For contract work, particularly work awarded by government agencies, quality control issues are among the top reasons for not renewing a contract.

  9. Seven basic tools of quality - Wikipedia

    en.wikipedia.org/wiki/Seven_Basic_Tools_of_Quality

    The seven basic tools of quality are a fixed set of visual exercises identified as being most helpful in troubleshooting issues related to quality. [1] They are called basic because they are suitable for people with little formal training in statistics and because they can be used to solve the vast majority of quality-related issues. [2]