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Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call. Callers always hear an ad at the beginning of the call, and then another after they have made their request.
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Providers of 800 service were able to add zones to cover the expanded areas able to be offered. However, toll free numbers in the format of 800-NX2-XXXX may have been working for different customers in the US and Canada and not able to be extended beyond that country's border until the corresponding number became spare and assignable.
In the U.S., directory assistance for companies with toll-free "800 numbers" (with area codes 800, 833, 844, 855, 866, 877, and 888) was available from toll-free directory assistance, reachable by dialing 1-800-555-1212, for many decades until it was discontinued in 2020. [citation needed]
800-The-Info (or 1-800-843-4636) was a toll-free directory assistance (DA) and information service provided in the United States by Verizon. [1] 800-The-Info was subsidized by businesses that purchase advertising space on the service. Callers did not pay for the service, but had to listen to ads.