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2. Artificial intelligence in customer experience - Wikipedia

   en.wikipedia.org/wiki/Artificial_intelligence_in...

   Artificial intelligence in customer experience is the use and development of artificial intelligence (AI) to aid and improve customer experience (sometimes abbreviated to CX AI). [ 1 ] [ 2 ] Chatbots are often seen as the first step in the development of AI within the industry, but more tailored offerings are slowly becoming available.

3. AI for small business: The 7 tools you need to make work easier

   www.aol.com/ai-small-business-7-tools-143000925.html

   Chatbots for immediate customer service information Enhance your customer support and customer experience with AI assistant chatbots. These smart bots can free up your time to focus on more ...

4. Chatbot - Wikipedia

   en.wikipedia.org/wiki/Chatbot

   A chatbot (originally chatterbot) [1] is a software application or web interface designed to have textual or spoken conversations. [2] [3] [4] Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner.

5. Microsoft takes its AI push to customer service call centers

   www.aol.com/news/microsoft-takes-ai-push...

   For customer support tasks, the new AI tool will be able to scour a company's help manuals and materials to train chatbots with better answers to questions that customers might ask in a chat window.

6. List of chatbots - Wikipedia

   en.wikipedia.org/wiki/List_of_chatbots

   A chatbot is a software application or web interface that is designed to mimic human conversation through text or voice interactions. [1] [2] [3] Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner.

7. Meet 16 startups taking AI innovation to the next level with ...

   www.aol.com/news/meet-16-startups-taking-ai...

   Appella AI. Appella AI offers hyper-personalized customer service solutions by leveraging Twilio's technology to adapt interactions in real time based on user preferences and company data. By ...