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Sentiment analysis is widely applied to voice of the customer materials such as reviews and survey responses, online and social media, and healthcare materials for applications that range from marketing to customer service to clinical medicine.
Document review. Document review (also known as doc review ), in the context of legal proceedings, is the process whereby each party to a case sorts through and analyzes the documents and data they possess (and later the documents and data supplied by their opponents through discovery) to determine which are sensitive or otherwise relevant to ...
A reference work is a non-fiction work, such as a paper, book or periodical (or their electronic equivalents ), to which one can refer for information. [1] The information is intended to be found quickly when needed. Such works are usually referred to for particular pieces of information, rather than read beginning to end.
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A high-level design provides an overview of a system, product, service, or process. Such an overview helps supporting components be compatible to others. The highest-level design should briefly describe all platforms, systems, products, services, and processes that it depends on, and include any important changes that need to be made to them.
Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [ 9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 9] These services may even be provided at the place in which the customer makes use of ...
Statement of work. A statement of work ( SOW) is a document routinely employed in the field of project management. It is the narrative description of a project's work requirement. [ 1]: 426 It defines project-specific activities, deliverables and timelines for a vendor providing services to the client. The SOW typically also includes detailed ...
A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites. There are also dedicated review sites, some of which use customer reviews as well as or instead of ...