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"The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated seriously so that customers do ...
Employee Appreciation Day is an event, observed on the first Friday in March, meant for employers to give thanks or recognition to their employees.It was created by Dr. Bob Nelson who was a founding member of Recognition Professionals International in 1995, initially to celebrate the publication of his book 1,001 Ways to Reward Employees and to remind employers to thank their employees when ...
Appreciative inquiry (AI) is a model that seeks to engage stakeholders in self-determined change.According to Gervase Bushe, professor of leadership and organization development at the Beedie School of Business and a researcher on the topic, "AI revolutionized the field of organization development and was a precursor to the rise of positive organization studies and the strengths based movement ...
Customer experience. Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral customer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. [ 1][ 2][ 3]
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Employee recognition. Employee recognition is the timely, informal or formal acknowledgement of a person's behavior, effort, or business result that supports the organization's goals and values, and exceeds their superior's normal expectations. [ 1] Recognition has been held to be a constructive response and a judgment made about a person's ...
The Charter Mark was an award demonstrating the achievement of national standard for excellence in customer service in United Kingdom public sector organisations. Introduced in 1991, it was replaced in 2008 by Customer Service Excellence standard, with the last issued Charter Marks expiring in 2011. The Charter Mark was one of the consequences ...
Olympic Gymnastics is always chock-full of twists and turns, but Monday's floor final will go down as one of the most shocking in the sport's history.