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Therefore, people who work in customer service are expected to keep the customers happy at all costs. They're expected to listen to customers carefully, be ready to apologize (even if they didn't ...
As you hire and promote employees, look for these personality traits to infuse your brand with characteristics that customers love. As you hire and promote employees, look for these personality ...
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A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.
Empathic concern is often confused with empathy. To empathize is to respond to another's perceived emotional state by experiencing feeling of a similar sort. Empathic concern or sympathy includes not only empathizing, but also having a positive regard or a non-fleeting concern for the other person. [2]
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Mirroring helps to facilitate empathy, as individuals more readily experience other people's emotions through mimicking posture and gestures. Mirroring also allows individuals to subjectively feel the pain of others when viewing injuries. [15] This empathy may help individuals create lasting relationships and thus excel in social situations ...