enow.com Web Search

Search results

  1. Results from the WOW.Com Content Network
  2. Service Excellence – Health Care - Wikipedia

    en.wikipedia.org/wiki/Service_Excellence...

    Service excellence in healthcare is difficult to define and better described as a “I know when I receive it, or perhaps more frequently, I know when I have not.” [3] According to Robert Johnson (Institute of Customer Service), service excellence has four key elements: delivering the promise of quality healthcare, providing a personal touch ...

  3. Service quality - Wikipedia

    en.wikipedia.org/wiki/Service_quality

    Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.

  4. Center of excellence - Wikipedia

    en.wikipedia.org/wiki/Center_of_excellence

    The Auburn Performing Arts Center, Julie and Hal Moore Center for Excellence at Auburn High School (Alabama) is focused on performing arts.. A center of excellence (COE or CoE), also called an excellence center, is a team, a shared facility or an entity that provides leadership, best practices, research, support, or training for a focus area.

  5. Customer Service Excellence - Wikipedia

    en.wikipedia.org/wiki/Customer_Service_Excellence

    The Customer Service Excellence Standard is made up of 5 criteria with 57 elements in total. Assessment is carried out via a desktop review by an authorised assessor followed by an on site visit lasting one, two or three days (sometimes more) depending on the size of the department or organisation being assessed.

  6. Quality management - Wikipedia

    en.wikipedia.org/wiki/Quality_management

    The more complex Quality improvement tools are tailored for enterprise types not originally targeted. For example, Six Sigma was designed for manufacturing but has spread to service enterprises. Each of these approaches and methods has met with success but also with failures.

  7. Service Excellence Awards - Wikipedia

    en.wikipedia.org/wiki/Service_Excellence_Awards

    The Australian Service Excellence Awards started 14 years ago and has grown to be the premier multi-industry and government awards in Australia. The Awards recognise and showcase the highest achievement in customer service excellence of professionals and organisations. Since then, various organisations and countries have emulated and adopted ...

  8. Quality circle - Wikipedia

    en.wikipedia.org/wiki/Quality_circle

    A quality circle is a small group of workers that work in the same area or do similar sorts of work and meet once a week for an hour to identify, analyse, and resolve work-related issues. The objective is to improve the quality, productivity, and overall performance of the company, as well as the workers' quality of life at work.

  9. McKinsey 7S Framework - Wikipedia

    en.wikipedia.org/wiki/McKinsey_7S_Framework

    Visual representation of the model [1]. The McKinsey 7S Framework is a management model developed by business consultants Robert H. Waterman, Jr. and Tom Peters (who also developed the MBWA-- "Management By Walking Around" motif, and authored In Search of Excellence) in the 1980s.