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Starbucks has strongly opposed unionization, with CEO Howard Schultz denouncing the "threat of unionization" and rolling out pay increases for store employees that exclude those at unionized stores.
Starbucks' footprint in the United States, showing saturation of metropolitan areas. Some of the methods Starbucks has used to expand and maintain their dominant market position, including buying out competitors' leases, intentionally operating at a loss, and clustering several locations in a small geographical area (i.e., saturating the market), have been labeled anti-competitive by critics. [14]
“The problem you have in New York City, for example, is what is the wait time,” said Nancy Tengler, CEO and chief investment officer of Laffer Tengler Investments, which owns shares of both ...
The coffee chain's stores are being inundated with mobile orders, and that's drastically slowing down service and alienating customers.
Upstanders is a "content series" [1] created by Starbucks and announced by Starbucks chairman Howard Schultz in September 2016. [2] [3] It is a series of 5-6 minute films that, per Starbucks, focus on "ordinary people doing extraordinary things to create positive change in their communities."
How Starbucks Saved My Life: A Son of Privilege Learns to Live Like Everyone Else is a memoir by Michael Gates Gill that chronicles his journey from a high-level advertising executive with J. Walter Thompson to a barista at Starbucks. [1] The book has been optioned by Tom Hanks for a film; [2] filmmaker Gus Van Sant has also been in talks to ...
"Tip your barista!" they tell us — but how much?
[45] [46] However, employees reported that Starbucks was forcing baristas to take responsibility for customer-service problems caused by other issues like understaffed stores, an increasing demand from mobile and drive-thru orders, and time-intensive drinks. Essentially, they were ordered to find a way to improve the customer experience — or ...