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Whirlpool began as a community resource for users of Telstra's BigPond cable Internet service, the name Whirlpool being a parody of BigPond. [3] However, it soon expanded to cover Optus' Optus@Home (now known as OptusNet) cable internet service, ADSL-based services, and other forms of broadband ISPs in Australia, as they became available.
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In August 2011, Telstra Digital announced expansion of customer service into social media with 24/7 coverage. [30] By November 2012, Telstra claimed 140,000 live chats for the month and a growth rate of this service of 600% p.a. [ 31 ] In October 2013, Telstra announced that it had grown its Live Chat workforce to 600 and its social media ...
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