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An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be ...
Also, look at template documentation (such as Template:Navbox/doc), the text of which should also be found in a green section on the template page itself (which for the previous example would be Template:Navbox). Wikipedia:Categories, lists, and navigation templates is a good comparative overview, and helpful categories themselves include:
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That helps the Help desk volunteers to focus on the unanswered questions. It's polite to thank the volunteers for giving you free help. If you are especially impressed by a volunteer's answer, you might place a "barnstar" on their user talk page. This type of acknowledgement is an important motivator on Wikipedia, since users do not use money ...
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Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers, online chat and email. [1] Many companies provide discussion boards for users to provide support to other users, decreasing load and cost on these ...
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