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Customer service refers to support and assistance given before, during and after customers purchase a product or service. It includes a wide range of activities such as: Answering...
Customer care is about finding what works for the customer—not just the solution they’re seeking but also the type of interaction and approach that suits them best. To make each customer feel like one in a million, reps need context for every interaction to provide personalized service.
What is customer care? Customer Care includes all aspects of the customer experience post-sale – including support, help, and maintenance. For some organizations, this may include upsell opportunities as well.
Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them. Customer care is less quantifiable than customer service and is more concerned with one-to-one customer interactions.
Customer care is a proactive approach to providing information, tools and services to customers so they have positive experiences at each point they interact with the brand. More than just providing great customer service —which is providing the appropriate assistance to customers—customer care is more comprehensive and less quantifiable.
Simply put, customer service is helping customers solve problems, teaching them how to use products, and answering questions. The definition is in the name of the concept — customer service is about serving the needs of customers.
Customer service refers to the support and assistance you offer to customers before and after they purchase your products and services. Customer service includes helping customers solve problems they encounter with a business's products or services.